Shipping and Return

Shipping Policy

Shipping rates

We ship within the United States and to all EU countries. In the US we offer standard delivery via USPS, as well as expedited options via UPS and FedEx.

Free shipping on all US orders $45 and above
Standard shipping (USPS): $4.99 flat rate for US orders under $45
Expedited shipping (UPS/FedEx): $12.99 flat rate, 1-2 business days

Processing time

Orders are processed within 1-2 business days (Monday through Friday, excluding federal holidays). You will receive a confirmation email with tracking information once your order ships.

Delivery time

Standard USPS delivery takes 3-5 business days after shipment. Expedited delivery takes 1-2 business days. Delivery times may vary based on your location and carrier service conditions.

Order tracking

A tracking number is provided via email once your order ships. You can track your package with the link in that email or directly on the carrier's website.

International shipping

Orders to the EU ship from our warehouse in Germany. The shipping rate and delivery time for your country are shown at checkout; all zones are listed in our Shipping policy.

Return & Refund Policy

30-day money-back guarantee

Not satisfied with your FlexiStick? Return it within 30 days of delivery for a full refund. No questions asked.

How to return

Email us at info@kelhis.com with your order number.
We will send you a prepaid USPS return label. Return shipping is on us.
Pack the item in its original condition and drop it off at any USPS location.
Your refund will be processed within 5-7 business days to your original payment method once we receive the return.

3-year surface safety guarantee

We guarantee that FlexiStick will not damage your trunk carpet under normal use. If it does, we will cover the repair or replacement of the affected area. This guarantee is valid for 3 years from the date of purchase.

To file a claim, email info@kelhis.com with photos of the damage and your order confirmation.

Damaged or defective items

If your FlexiStick arrives damaged or defective, contact us right away at info@kelhis.com. We will send a free replacement or issue a full refund, whichever you prefer.

Exchanges

Want to exchange your FlexiStick? Email info@kelhis.com and we will arrange the exchange.

Non-returnable situations

We cannot accept returns for items that have been intentionally damaged or modified beyond normal use.