Refund policy
30-day money-back guarantee
Not satisfied with your FlexiStick? Return it within 30 days of delivery for a full refund. No questions asked.
How to return
- Email us at info@kelhis.com with your order number.
- We will send you a prepaid USPS return label. Return shipping is on us.
- Pack the item in its original condition and drop it off at any USPS location.
- Your refund will be processed within 5-7 business days to your original payment method once we receive the return.
3-year surface safety guarantee
We guarantee that FlexiStick will not damage your trunk carpet under normal use. If it does, we will cover the repair or replacement of the affected area. This guarantee is valid for 3 years from the date of purchase.
To file a claim, email info@kelhis.com with photos of the damage and your order confirmation.
Damaged or defective items
If your FlexiStick arrives damaged or defective, contact us right away at info@kelhis.com. We will send a free replacement or issue a full refund, whichever you prefer.
Non-returnable situations
We cannot accept returns for items that have been intentionally damaged or modified beyond normal use.